Return and Refund Policy

25 jan 2025

At MineAstro, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

1. Returns

We accept returns under the following conditions:

  • The item must be returned within [Insert Number] days from the date of delivery.
  • The item must be unused, in its original condition, and in the original packaging.
  • The return must be accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom astrology products
  • Digital products (e.g., astrology reports)
  • Items marked as "Final Sale"

If you are unsure whether your item is eligible for return, please contact us at [Insert Your Email Address].

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Email us at [Insert Your Email Address] with your order details and reason for return.
  2. Wait for our confirmation and return instructions.
  3. Ship the item back to us using a trackable shipping service. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

Approved Refunds

  • Refunds will be processed within 7 business days after approval.
  • The refund will be credited to your original payment method.
  • Shipping charges (if any) are non-refundable.

Rejected Refunds

If your return does not meet the eligibility criteria, we will notify you and return the item to you at your expense.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please email us at [mineastro21@gmail.com].

5. Cancellations

Orders can be canceled within 24 hours of placing the order. After this time, cancellations are not permitted as the order may already be processed.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

MineAstro
Email: mineastro21@gmail.com